If a HelloSign template is deleted within the HelloSign app it will not be reflected in Salesforce. You will need to also need to archive the corresponding record. HelloSign recommends never deleting templates in our app. If you encounter the error “HelloSign Template not found. Please notify your administrator.” the template was deleted in HelloSign and not archived in Salesforce.
User finds a template they would like to archive
Click Archive Template button
Template status field is in an achieved status
Updated almost 3 years ago